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Frequently Asked QuestionsFrequently Asked Questions
Do you offer replacement parts for my Switchback System?
Yes, we offer a complete assortment of replacement parts to support use of your Switchback gear over many years. You can find those here [LINK} or just chat or email us to confirm the parts you may need.
Can I add a second child on the &Jog frame?
No. The &Jog frame was designed to accommodate one Switchback Seat, infant car seat or Bassinet. If your family needs a frame that can handle two seats, we recommend the &Roll frame. As background, some parents purchase a typical 3-wheel "jogger" because they are perceived to be more all-terrain. While that's generally true, our 4-wheel &Roll frame was specifically designed to be all-terrain with its various shock absorption characteristics and oversized tires, so unless you are fired up to jog or run, if you have or are expecting two kids, the &Roll frame may be a better option for you.
What accessories are compatible to use with the &Roll or &Jog?
The Switchback System is designed to be modular, and serve your family's needs over many years. All Switchback accessories are compatible with the &Roll and &Jog frames.
Can I attach the Bassinet to the &Jog frame?
Absolutely, yes. Both the &Roll and &Jog frames were specifically designed to accommodate our Bassinet.
Do I need to replace a flat tire with a new wheel?
If your tire is damaged we can certainly help with a new wheel, however, if only the innertube is damaged you may replace it on your own. The front wheel requires a 12.5” x 2.25” tube, while the two rear oversized tires require a 16” x 1.75” tube. Replacement tubes for the front tire must have a "bent" valve stem. Pro Tip: For small holes, add a dab of tire sealant inside the tube (make sure you have a Schrader valve core remover and tire removal lever).
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